This is big news. Now, with our Specialized Voice Analytics technology, voice and speech phonetics can be used to detect agent and patient emotions and monitor specific words and phrases. When we employ this leading-edge technology, words and phrases that are specific to your business are tracked and flagged to allow us to take appropriate actions when needed on a call.
Issues are recognized and addressed immediately, which reduces patient complaints and increases recovery for your business. Calls that are in and out of compliance are tagged to insure our agents are always representing your organization in the most positive way.
A supervisor can silently monitor the call and, when alerted, coach the agent or break into the call and give live assistance. Emotional connections are established, enhancing your patient or customer’s experience.
Other benefits of our Specialized Voice Analytics technology include:
- Quality Assurance
- Patient Engagement
- Operational Efficiencies
- Reduced Complaints
- Immediate Performance Feedback
- Increased Recovery
Watch a video to learn more about our Voice Analytics technology, now.