Arcadia is known industry-wide for its first-party and third-party collection expertise provided to public and privately held utility companies across the country.
Long term tenured utility specialists are led by the department manager Franklyn who has well over 10 years of industry and utility experience. Arcadia Recovery Bureau’s objective is to provide additional understanding and direction relating to the consumer’s utility bill. This allows our specialists to assist consumers in a compassionate and helpful way to resolve their outstanding debt.
Arcadia’s Utility Department provides exceptional performance and service for all of our customers, which is why Arcadia enjoys long term relationships with all of our customers. Our customer’s view Arcadia as an extension of their own internal business office. Franklyn’s dedicated leadership has been a stepping stone for consistent and excellent service and performance to all of our clients. He is a valued part of the Arcadia team and we all look forward to Franklyn’s continued and future success to Arcadia. Speaking about the quality of Arcadia’s Utility Department, Franklyn states, “I am very proud to manage this group of people. They are without a doubt the best Utility Specialists I have ever worked with.”
Key differentiators that separate us from the competition is our extensive tenured management team, training programs, and consistency in providing outstanding service while always exceeding client’s expectations. Some of Arcadia’s key differentiators are listed below.
- Training and Education
- Extensive background and pre-employment testing is given to ensure the very best talent for our clients.
- Detailed training at the time of hire and ongoing training throughout the term of employment
- Long-term tenured employee base
- Team of dedicated and loyal employees continually focus on delivering best in class service and performance for all of our customers.
- Ethics and integrity in everything we do.
- Arcadia’s commitment of “Pride in Excellence”