Increase revenue and cash flow with no cost to you.
Arcadia Recovery Bureau provides debt collection services to a variety of governmental bodies at the state, county and municipal level. Collecting your debt faster and more efficiently can be a viable solution to increase cash flow. And by improving your debt recovery we increase your revenue, reducing the pressure to increase taxes and fees. Best of all, we’re a no-cost solution to you, as the cost of recovery is passed along to your debtors.
Proven, successful collection methodology.
Our experience with state, county and municipal governments has given us a firm understanding of the collection efforts that are necessary to be successful. Our methods include:
- Data scrubbing – address verifications, bankruptcy, deceased
- Credit scoring
- Letter dunning
- Predictive dialing campaigns
- Payments over the phone and online
- Payment arrangements
- Termination of service
- Credit reporting
- Legal process
And as part of our promise of Institutional Strength, Individual Attention, Arcadia will prepare customized programs to meet your needs.
Special tools to maintain a positive relationship
Although we’ve been in business since 1973, we employ the most up-to-date technology to collect your receivables while maintaining a positive relationship with your constituents. Our Specialized Voice Analytics technology uses voice and speech phonetics to detect agent and customer emotions and monitor specific words and phrases. We are also PCI Level 1 certified, which means we deliver the highest level of security for credit card transactions.
A wealth of government experience
Arcadia’s experience at the state level includes the collection of delinquent corporate taxes, personal income taxes, sales taxes, inheritance taxes and non-filed returns. For county and municipal governments, we have collected delinquent accounts in a variety of different sectors, including:
- Delinquent Court costs, fines and restitution
- Emergency Medical Services
- Parking citations
- City/County service fees
- Utility service fees
- Library fines
In sum, at Arcadia Recovery Bureau we focus on providing a positive debt recovery experience with proven quantitative and qualitative results. If you would like more information please contact us today.