These are exciting times for Arcadia.
I sincerely believe that this is the best company in the world. Why? An important part of our mission statement is encapsulated in the phrase “Institutional Strength and Individual Attention.” We put forth every last ounce of effort we have and pursue a full commitment to this goal. As important as it is for us to have a mission statement, it is even more important that we show how we do this and lead by example.
People may wonder what exactly “Institutional Strength” means for this organization. There are a number of factors that go into “Institutional Strength” for Arcadia. Our strength starts with community, and not just the community in which we work, but also the community inside the workplace. I say this quite often, but I like to think of each individual who works here as a member of a large family. This work environment is a wonderful place where people are happy to see one another on a day-to-day basis, and we are incredibly lucky because of this. There are also other components that go into the strength of this company, such as the outside communities where our offices are located, our technology, and our compliance.
Arcadia is vibrant in our local communities, whether it is in Reading, Pennsylvania; San Jose, California; or Columbus, Ohio. It is important to give back to the communities that have been so welcoming to this company, and we do so by such things as sponsoring events and holding food drives. We also do so by entering into long term leases at our locations so we can demonstrate that we want to continue to be a part of the communities where we are located.
One of my personal favorite parts of our “Institutional Strength” is the technology that we have implemented. It includes voice analytic software that allows not only our representatives to see what the tone of the customer’s voice means, but also notifies managers if there are any potential problems on calls, so that they can be addressed immediately. Arcadia also has a state-of-the-art phone system, which allows for a steady flow of contacts with customers.
With these new technologies come excellent compliance ratings. Ours is a very compliance-focused world, and it always has been, but today we have these new technologies that make it even easier to comply with the law. Thanks to these technologies we have earned special certifications for compliance, security, and accounting technologies.
These new technologies and special certifications are positioning us as the brand of choice. We, as an organization, need to be formidable. That means that we need to continue to grow with more clients, and more staff, so we can continue to provide that “Individual Attention” to customers, as well as the clients. A vision that I have, and the organization as a whole shares, is that Arcadia Recovery Bureau will become an organization with a presence in all 50 states. We are on the right track to seeing this vision come to fruition, and it really starts with our mission, “Institutional Strength and Individual Attention.”
John P. Fiumano
CEO and President