Meet the Arcadia Recovery Bureau Team of Professionals
Arcadia Recovery Bureau puts client-results first. Learn more about how our team’s experience with leading-edge technology, superior customer service and exemplary expertise has helped some of our clients solve their complex business problems.
Jennifer McMullen, President
McMullen has nearly thirty years experience in collections and healthcare receivables management. Having most recently served as Director, Corporate Administration, McMullen is a Revenue Cycle industry expert with operational expertise that has led to increased cash flow while minimizing the financial burdens for both the Company and its clients. McMullen’s technological and analytical aptitude has proven profitable, sustainable results, while her creative capabilities have successfully integrated multiple solutions to automate processes in cash application and operations.
Throughout her history at Arcadia Recovery Bureau, Jen has held numerous roles, while serving as an integral part of the leadership team. McMullen has led the integration of several corporate cultures and has built programs for healthcare solutions in both First and Third Party environments, as well as, Government and Utilities.
Pamela Hoffert, Director of Operations, Bad Debt Collections
Pam has more than 23 years of direct experience in the municipal and healthcare collection agency industry. She has been with the company for more than 19 years, and has a wealth of knowledge in all aspects of revenue cycle management including, but not limited to, medical, financial services, courts, government and utilities.
Heather Rosenberry, Early Out Client Administrator
Heather serves as Early Out Client Administrator for Arcadia Recovery Bureau. She has more than 15 years of experience with Arcadia Recovery Bureau in healthcare receivables management and works directly with our outsourced business office clients. She has extensive experience with both self-pay and insurance early out placements in the hospital, physician practice and other healthcare environments as well as overseeing multiple business office functions for many of these clients.