Arcadia Recovery Bureau

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November 9, 2015 By Arcadia

Keeping things under control. And in compliance.

This is big news. Now, with our Specialized Voice Analytics technology, voice and speech phonetics can be used to detect agent and patient emotions and monitor specific words and phrases. When we employ this leading-edge technology, words and phrases that are specific to your business are tracked and flagged to allow us to take appropriate actions when needed on a call.

Issues are recognized and addressed immediately, which reduces patient complaints and increases recovery for your business. Calls that are in and out of compliance are tagged to insure our agents are always representing your organization in the most positive way.

A supervisor can silently monitor the call and, when alerted, coach the agent or break into the call and give live assistance. Emotional connections are established, enhancing your patient or customer’s experience.

Other benefits of our Specialized Voice Analytics technology include:

  • Quality Assurance
  • Patient Engagement
  • Operational Efficiencies
  • Reduced Complaints
  • Immediate Performance Feedback
  • Increased Recovery

Watch a video to learn more about our Voice Analytics technology, now.

Filed Under: News

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Team

Meet the Arcadia Recovery Bureau Team of Professionals Arcadia Recovery Bureau puts client-results first. Learn more about how our team’s experience with leading-edge technology, superior customer … >More.

Careers

Join our Growing Team Arcadia Recovery Bureau believes in investing in human capital; our employees make us great. We are always looking for hard-working individuals for our collections departments … >More.

Voice Analytics

Our Specialized Voice Analytic Technology allows us to increase quality assurance, patient or customer engagement, efficiency and recovery. This leading-edge technology uses voice and speech phonetics … >More.

Case Studies

Business Office Outsourcing Vendor Change Vastly Improves Client’s Self-Pay Accounts Receivable Services Client Background Client is a multi-facility healthcare provider in the Midwest operating … >More.

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Language Assistance Services
If English is not your primary language, language assistance services are available in over 20 different languages, free of charge by calling 833-690-2257.
For residents of New York City, a translation and description of commonly-used debt collection terms is available in multiple languages on the website of the New York City Department of Consumer Affairs at http://nyc.gov/dca

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