Arcadia Recovery Bureau

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Specialized Voice Analytic Technology

Our Specialized Voice Analytic Technology allows us to increase quality assurance, patient or customer engagement, efficiency and recovery. This leading-edge technology uses voice and speech phonetics to detect agent and customer emotions, monitoring specific words and phrases during a call.

Calls that are in or out of compliance are tagged so that we can ensure our agents are always representing your organization in the most positive way. Our supervisors monitor calls in real time, and are alerted by the Voice Analytic software if there is a potential problem.

If needed, supervisors can coach the agent silently, or even break into a call to give live assistance.

Better Results for your Business

Because of our leading-edge technology, Arcadia Recovery Bureau can offer you:

  • Improved quality assurance
  • Better customer engagement
  • Operational efficiency
  • Reduced complaints
  • Immediate performance feedback
  • Increased recovery

Watch a short video to learn more about how our Voice Analytic Technology works.

  • Healthcare System Conversion
  • Third-Party Debt
  • Early Out Services
  • Extended Business Office
  • Voice Analytics Technology
  • Health Care Collections
  • Utility Collections
  • Government
  • Municipality

Team

Meet the Arcadia Recovery Bureau Team of Professionals Arcadia Recovery Bureau puts client-results first. Learn more about how our team’s experience with leading-edge technology, superior customer … >More.

Careers

Join our Growing Team Arcadia Recovery Bureau believes in investing in human capital; our employees make us great. We are always looking for hard-working individuals for our collections departments … >More.

Voice Analytics

Our Specialized Voice Analytic Technology allows us to increase quality assurance, patient or customer engagement, efficiency and recovery. This leading-edge technology uses voice and speech phonetics … >More.

Case Studies

Business Office Outsourcing Vendor Change Vastly Improves Client’s Self-Pay Accounts Receivable Services Client Background Client is a multi-facility healthcare provider in the Midwest operating … >More.

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Language Assistance Services
If English is not your primary language, language assistance services are available in over 20 different languages, free of charge by calling 833-690-2257.
For residents of New York City, a translation and description of commonly-used debt collection terms is available in multiple languages on the website of the New York City Department of Consumer Affairs at http://nyc.gov/dca

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