Our Specialized Voice Analytic Technology allows us to increase quality assurance, patient or customer engagement, efficiency and recovery. This leading-edge technology uses voice and speech phonetics to detect agent and customer emotions, monitoring specific words and phrases during a call.
Calls that are in or out of compliance are tagged so that we can ensure our agents are always representing your organization in the most positive way. Our supervisors monitor calls in real time, and are alerted by the Voice Analytic software if there is a potential problem.
If needed, supervisors can coach the agent silently, or even break into a call to give live assistance.
Better Results for your Business
Because of our leading-edge technology, Arcadia Recovery Bureau can offer you:
- Improved quality assurance
- Better customer engagement
- Operational efficiency
- Reduced complaints
- Immediate performance feedback
- Increased recovery
Watch a short video to learn more about how our Voice Analytic Technology works.
