Arcadia Recovery Bureau

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Utility

Collection Services for Utility Companies:

Arcadia Recovery Bureau provides first-party and third-party collection services to public and privately held utility companies across the country including electric, gas, telecommunications, water, wastewater, trash pickup and waste management. We provide debt collection assistance with outstanding receivables from both consumers and businesses throughout all stages of delinquency.

Arcadia Recovery Bureau meets all federal and state requirements, as well as public utilities commission guidelines, and achieves maximum recoveries while continuing to preserve positive customer relations. We are PCI Level 1-certified and employ Specialized Voice Analytics technology — helping you to recover your revenue while maintaining positive relationships with your customers. Our debt collection team can provide a collections strategy that enhances or supports your internal receivables management practices and maximizes debt recovery.

We can:

  • Optimize the full value of your utility customer data to help you with decision-making, and develop differentiated customer treatments.
  • Apply customer insight throughout the debt collections process to maximize the value of your data and improve return on investment.
  • Improve the quality of risk profiles so you can adopt more appropriate controls on new accounts and prevent early delinquency.
  • Personalize and prioritize your debt collections activity to improve response.
  • Use your understanding of your customers to make it easier for them to pay, as different customers may prefer different methods of payment.

  • Healthcare System Conversion
  • Third-Party Debt
  • Early Out Services
  • Extended Business Office
  • Voice Analytics Technology
  • Health Care Collections
  • Utility Collections
  • Government
  • Municipality

Team

Meet the Arcadia Recovery Bureau Team of Professionals Arcadia Recovery Bureau puts client-results first. Learn more about how our team’s experience with leading-edge technology, superior customer … >More.

Careers

Join our Growing Team Arcadia Recovery Bureau believes in investing in human capital; our employees make us great. We are always looking for hard-working individuals for our collections departments … >More.

Voice Analytics

Our Specialized Voice Analytic Technology allows us to increase quality assurance, patient or customer engagement, efficiency and recovery. This leading-edge technology uses voice and speech phonetics … >More.

Case Studies

Business Office Outsourcing Vendor Change Vastly Improves Client’s Self-Pay Accounts Receivable Services Client Background Client is a multi-facility healthcare provider in the Midwest operating … >More.

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Language Assistance Services
If English is not your primary language, language assistance services are available in over 20 different languages, free of charge by calling 833-690-2257.
For residents of New York City, a translation and description of commonly-used debt collection terms is available in multiple languages on the website of the New York City Department of Consumer Affairs at http://nyc.gov/dca

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